https://help.jackwills.com/support/home 2026-07-12T08:01:41+00:00 always 1.0 https://help.jackwills.com/support/solutions 2026-07-12T08:01:41+00:00 always 0.8 https://help.jackwills.com/support/solutions/80000242254 2026-07-12T08:01:41+00:00 always 0.8 https://help.jackwills.com/support/solutions/80000458974 2026-07-12T08:01:41+00:00 always 0.8 https://help.jackwills.com/support/solutions/80000462610 2026-07-12T08:01:41+00:00 always 0.8 https://help.jackwills.com/support/solutions/80000464150 2026-07-12T08:01:41+00:00 always 0.8 https://help.jackwills.com/support/solutions/80000464154 2026-07-12T08:01:41+00:00 always 0.8 https://help.jackwills.com/support/solutions/80000464156 2026-07-12T08:01:41+00:00 always 0.8 https://help.jackwills.com/support/solutions/80000464157 2026-07-12T08:01:41+00:00 always 0.8 https://help.jackwills.com/support/solutions/folders/80000357191 2026-07-12T08:01:41+00:00 always 0.64 https://help.jackwills.com/support/solutions/folders/80000412326 2026-07-12T08:01:41+00:00 always 0.64 https://help.jackwills.com/support/solutions/folders/80000694484 2026-07-12T08:01:41+00:00 always 0.64 https://help.jackwills.com/support/solutions/folders/80000694764 2026-07-12T08:01:41+00:00 always 0.64 https://help.jackwills.com/support/solutions/folders/80000699753 2026-07-12T08:01:41+00:00 always 0.64 https://help.jackwills.com/support/solutions/folders/80000709750 2026-07-12T08:01:41+00:00 always 0.64 https://help.jackwills.com/support/solutions/folders/80000709751 2026-07-12T08:01:41+00:00 always 0.64 https://help.jackwills.com/support/solutions/folders/80000722424 2026-07-12T08:01:41+00:00 always 0.64 https://help.jackwills.com/support/solutions/folders/80000722425 2026-07-12T08:01:41+00:00 always 0.64 https://help.jackwills.com/support/solutions/folders/80000722426 2026-07-12T08:01:41+00:00 always 0.64 https://help.jackwills.com/support/solutions/folders/80000722435 2026-07-12T08:01:41+00:00 always 0.64 https://help.jackwills.com/support/solutions/folders/80000722436 2026-07-12T08:01:41+00:00 always 0.64 https://help.jackwills.com/support/solutions/folders/80000722439 2026-07-12T08:01:41+00:00 always 0.64 https://help.jackwills.com/support/solutions/folders/80000722440 2026-07-12T08:01:41+00:00 always 0.64 https://help.jackwills.com/support/solutions/folders/80000722441 2026-07-12T08:01:41+00:00 always 0.64 https://help.jackwills.com/support/solutions/folders/80000722442 2026-07-12T08:01:41+00:00 always 0.64 https://help.jackwills.com/support/solutions/folders/80000729327 2026-07-12T08:01:41+00:00 always 0.64 https://help.jackwills.com/support/solutions/articles/80000495477-add-to-safe-sender-list 2023-11-13T15:42:21+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80000495489-i-m-having-problems-signing-in-what-can-i-do- 2024-10-22T08:04:00+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80000495490-i-m-experiencing-issues-using-the-website 2024-12-02T12:26:26+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80000571939-how-do-i-register-for-an-account- 2024-10-21T10:24:23+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80000571940-how-do-i-create-or-change-my-password 2025-05-23T12:24:20+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80000571942-how-do-i-buy-online- 2025-02-05T12:35:25+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80000571944-how-do-i-pre-order-an-item- 2025-02-05T12:35:37+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80000571950-unsubscribe-delete-account 2024-06-24T15:32:09+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80000571951-how-do-i-create-or-change-my-email-address- 2025-02-05T12:35:10+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80000571955-how-can-i-change-details-and-marketing-preferences- 2024-10-04T12:21:38+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001023151-1-who-we-are 2026-05-27T12:54:55+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001023155-2-placing-an-order 2026-02-02T12:26:33+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001023158-4-delivery 2026-02-02T12:25:43+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001023167-terms-and-conditions-all-sections- 2026-05-27T12:42:29+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001023170-9-complaints 2026-05-27T13:02:44+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001024001-3-description-and-pricing-of-goods 2026-02-02T16:22:59+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001024005-10-gift-cards 2026-02-02T12:15:38+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001024006-11-fraud-prevention 2026-02-02T12:16:11+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001024007-5-cancellation 2026-05-27T13:00:58+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001024008-14-offers-promotions-and-competitions 2026-05-21T12:59:52+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001024011-privacy-and-cookies 2026-06-11T09:51:01+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001024012-fur-policy 2025-07-03T15:08:56+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001024013-guide-to-pegi-ratings 2025-01-02T12:03:35+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001024509-15-partner-program-product-terms 2026-05-21T13:01:15+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001085132-declaration-of-conformity 2024-10-18T17:29:38+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001094363-what-is-frasers-plus- 2025-02-04T10:08:32+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001094905-i-m-experiencing-issues-with-the-app 2024-10-23T16:12:02+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001138347-user-generated-content 2026-02-02T12:27:24+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001154860-how-do-i-change-my-details- 2024-10-10T15:46:29+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156540-i-need-to-return-an-item-bought-online 2025-04-02T15:39:37+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156542-i-need-to-return-my-order-or-item-bought-in-store 2025-12-04T11:55:29+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156545-can-i-exchange-an-online-order- 2024-10-16T10:41:05+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156547-can-i-return-more-than-one-order-in-the-same-parcel- 2024-10-16T10:41:43+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156549-how-will-i-receive-a-refund- 2025-01-22T16:19:52+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156551-when-will-i-receive-a-refund- 2025-01-30T18:37:55+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156553-i-can-t-see-a-refund-on-my-bank-statement 2024-10-16T10:44:06+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156582-delivery-options 2026-06-01T13:47:24+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156583-rest-of-the-world-delivery-costs 2024-10-17T09:57:21+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156584-click-and-collect 2026-04-20T11:15:06+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156585-where-is-my-order- 2024-10-22T17:53:21+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156586-why-is-my-order-late- 2026-03-30T15:14:39+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156598-tracking-delivery 2025-02-03T09:51:08+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156599-can-i-track-my-delivery-overseas- 2024-10-16T14:02:14+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156600-order-confirmation 2024-10-18T10:52:03+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156602-customs-charges-and-import-duties 2024-10-16T14:07:41+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156603-why-has-my-order-item-returned-to-sender- 2024-10-16T14:08:54+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156605-my-parcel-shows-as-delivered-but-i-ve-not-received-it 2024-10-16T14:10:04+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156606-click-and-collect-exceptions 2024-10-16T14:10:34+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156607-click-and-collect-voucher 2026-04-20T11:16:23+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156611-how-do-i-apply-a-discount-code- 2024-12-02T13:35:35+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156612-what-payment-options-are-accepted- 2024-10-16T14:36:58+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156613-what-is-payment-authentication- 2024-10-18T15:16:46+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156614-payment-issues 2024-10-16T14:40:05+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156615-why-is-my-bank-showing-two-charges-for-my-order- 2024-10-16T14:40:50+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156616-can-i-use-my-gift-card-or-evoucher-online-and-in-store- 2025-02-17T10:01:12+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156617-can-i-use-my-credit-note-online-and-in-store- 2025-02-17T10:00:26+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156619-can-i-cancel-or-make-changes-to-my-order- 2026-07-09T10:40:48+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156620-apply-gift-card-evoucher-or-credit-note 2024-12-23T17:28:02+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156621-where-do-i-find-my-voucher-code-and-pin- 2024-10-18T15:20:37+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156622-why-is-the-item-price-different-to-what-i-was-expecting- 2024-10-18T13:08:10+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156623-how-do-i-check-the-balance-on-my-gift-card-or-evoucher- 2024-10-23T12:50:17+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156625-i-ve-received-the-wrong-item 2024-10-18T15:03:40+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156626-my-item-is-faulty 2024-10-18T15:02:55+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156627-i-m-missing-an-item-from-my-order 2024-10-16T14:56:41+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156628-why-have-you-cancelled-my-order-or-item- 2024-10-22T11:06:38+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156639-my-order-has-been-cancelled-but-it-appears-that-i-have-still-been-charged 2024-10-16T15:53:57+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156640-i-haven-t-received-my-gift-card 2024-10-16T15:54:59+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156641-my-item-is-incomplete-or-missing-parts 2025-01-22T16:15:24+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156643-how-can-i-get-a-vat-receipt- 2024-10-23T11:28:03+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156644-when-will-i-receive-my-pre-order-item- 2024-10-18T15:06:33+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156645-how-do-i-find-my-size- 2024-10-16T16:04:45+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156646-item-out-of-stock- 2025-01-30T12:47:14+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156647-is-there-a-limit-to-how-many-products-i-can-buy- 2025-01-30T12:47:30+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156648-size-guide 2026-06-30T17:34:53+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156649-product-information 2024-10-18T15:08:08+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156652-store-finder 2024-10-16T16:08:10+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156654-i-d-like-to-leave-feedback-about-one-of-your-stores 2024-10-18T17:11:06+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156839-can-i-return-an-online-order-to-a-store- 2024-10-18T15:11:47+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001156840-i-m-experiencing-issues-using-the-returns-portal 2025-02-13T15:46:49+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001157026-i-m-experiencing-problems-with-my-gift-card-or-evoucher 2025-01-06T12:39:50+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001159880-i-m-trying-to-return-my-order-but-it-s-saying-my-order-isn-t-found 2025-01-30T17:49:42+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001164126-tips-for-staying-safe-online 2024-12-23T13:53:37+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001164127-what-to-do-if-you-ve-been-targeted-by-a-scam 2024-12-23T13:51:01+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001165696-the-store-staff-refused-my-faulty-item-return 2025-01-22T16:17:35+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001165697-i-ve-lost-my-store-receipt 2025-09-06T08:49:11+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001165698-why-do-i-receive-a-credit-note-when-returning-store-orders- 2025-01-22T16:20:45+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001165699-why-are-the-item-prices-in-store-not-always-the-same-as-online- 2025-01-22T16:22:03+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001165700-why-is-the-item-price-different-to-what-i-was-expecting- 2025-01-22T16:22:57+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001166437-what-will-happen-if-i-am-not-in-when-the-parcel-is-delivered- 2025-01-30T18:02:25+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001167096-do-you-offer-student-or-blue-light-discounts- 2025-02-10T12:15:24+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001172509-return-an-item-bought-online-shipped-from-a-brand-partner 2026-06-01T18:05:52+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001195578-8-limitation-of-liability 2026-02-02T12:14:25+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001195579-12-personal-data 2026-02-02T12:22:54+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001195580-6-returns 2026-05-27T13:01:56+02:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001195581-7-defective-goods 2026-02-07T22:01:53+01:00 always 0.512 https://help.jackwills.com/support/solutions/articles/80001211400-13-daily-weekly-deals 2026-05-27T12:09:09+02:00 always 0.512