Completed Orders
- My item is incomplete or missing parts If your item has not arrived in a complete condition:For orders placed online - Please contact our Customer Service t...
- I haven’t received my gift card Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher.If you still can’...
- My order has been cancelled, but it appears that I have still been charged If your order has been cancelled, you will be refunded to your original method of payment within 2-5 working days. Th...
- I'm missing an item from my order We’re sorry there’s items missing in your order.Before contacting our customer service team, please make sure to chec...
- My item is faulty If you've identified a fault with an item you ordered:For orders placed online - please contact our Customer Service ...
- When will I receive my Pre-order item? Your estimated delivery date can be found on your Email 'Order Confirmation'. Sometimes the stock due date can change...
Product Info
- Is there a limit to how many products I can buy? If you are buying large quantities of one particular product or we are running low on the product that you are trying...
- Size Guide
- How do I find my size? Sizes vary with different brands and styles.We have a size guide that will show you clothing and footwear sizes to he...
- Product Information Most of our product information can be found on our website, when viewing the product page. This includes the images ...
- Item out of stock? We keep our website as up to date as possible with our latest stock. If you can’t find the item, size or colour you’r...
- Why is the item price different to what I was expecting? You may be looking at a promotion price that has since expired.For online orders, we may occasionally adjust the pric...
Placing Orders
- Apply Gift Card, eVoucher or Credit Note Gift Card/Store Credit NoteOnce you’ve added your items to the basket and selected your delivery option you will be t...
- Why is my bank showing two charges for my order? We only take payment for an item after it has been processed. However, in the interim before processing, we will take...
- What payment options are accepted? We accept most well known payment methods:AlipayAmerican Express (AMEX)Apple PayBancontactGift CardsGiropayiDEALMaest...
- Do you offer Student or Blue Light discounts? We don't directly offer these services, but sometimes they are available via third party companies such as Unidays or...
- I'm experiencing problems with my gift card or eVoucher If you are experiencing issues when applying a Gift Card or eVoucher, that can be due to a few reasons:Gift cards and...
- Where do I find my voucher code and pin? eVoucherIf you are using an eVoucher the code and pin can be found in the grey box in the email received. It will loo...