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Delivery Options

You can choose between these delivery options:

Delivery option

Cut off

Delivery Times

Cost (£GBP)

Standard Delivery

23:59

3 to 7 days

4.99

Next Day Delivery

21:00

Next Day

9.99

Next Day Delivery by DPD (Carbon Neutral)

21:00

Next Day

11.99

Click & Collect
Spend £200 and receive £10 voucher to spend in-store. *Terms apply.
23:593 to 7 days6.99
Oversized Delivery23:593 to 7 days19.99
Specialist Delivery23:593 to 7 days19.99

Bank / Public holidays are not included.

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European Delivery Costs

Below is a list of countries that we currently deliver to, the delivery charge is based on the size and weight of the goods being shipped. The actual delivery charge will be calculated during the checkout process.

Delivery will take been 3 - 14 Days, Public and Bank Holidays are excluded.

CountryCost from (GBP)CountryCost from (GBP)
Albania11.66Andorra9.99
Austria8.33Belarus11.66
Belgium5.83Bosnia and Herzegovina11.66
Bulgaria9.99Canary Islands21.66
Croatia9.99Cyprus10.83
Czech Republic9.99Denmark8.33
Estonia9.99Finland8.33
France5.83Germany5.83
Gibraltar8.33Greece9.99
Guernsey5.83Hungary9.99
Ireland5.83Italy8.33
Jersey5.83Latvia9.99
Liechtenstein8.33Lithuania9.99
Luxembourg5.83Malta10.83
Moldova11.66Monaco10.83
Montenegro11.66Montserrat21.66
Netherlands5.83Norway8.33
Poland9.99Portugal8.33
Romania9.99Serbia11.66
Slovakia9.99Slovenia9.99
Spain8.33Sweden8.33
Switzerland8.33Turkey11.66
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Rest of the World Delivery Costs

Below is a list of countries that we currently deliver to, the delivery charge is based on the size and weight of the goods being shipped. The actual delivery charge will be calculated during the checkout process.

Delivery will take been 3 - 21 Days, Public and Bank Holidays are excluded.

CountryCost from (GBP)CountryCost from (GBP)
Algeria21.66American Somoa21.66
Antigua and Barbuda21.66Argentina21.66
Armenia21.66Aruba21.66
Australia13.00Azerbaijan21.66
Bahrain17.49Bangladesh21.66
Barbados21.66Benin21.66
Bermuda21.66Bhutan21.66
Bolivia21.66Botswana21.66
Brazil21.66Brunei17.49
Burkina Faso21.66Cambodia21.66
Cameroon21.66Canada14.99
Cape Verde21.66Cayman Islands21.66
Chad21.66Chile21.66
China15.83Colombia21.66
Congo, Democratic Republic of the21.66Congo, Republic of the21.66
Costa Rica21.66Djibouti21.66
Dominica21.66Dominican Republic21.66
Ecuador21.66Egypt21.66
El Salvador21.66Equatorial Guinea21.66
Ethiopia21.66Falkland Islands (Malvinas)21.99
Fiji21.66French Guiana21.66
Gabon21.66Georgia21.66
Ghana21.66Greenland11.66
Grenada21.66Guadeloupe21.66
Guatemala21.66Guinea21.66
Guinea-Bissau21.66Guyana21.66
Haiti21.66Honduras21.66
Hong Kong15.83Iceland11.66
India15.83Indonesia15.83
Israel21.66Jamaica21.66
Japan15.83Jordan17.49
Kazakhstan21.66Kenya21.66
Kiribati21.66Korea, South15.83
Kuwait17.49Kyrgyzstan21.66
Lebanon21.66Lesotho21.66
Madagascar21.66Malawi21.66
Malaysia15.83Maldives21.66
Marshall Islands21.66Martinique21.66
Mauritania21.66Mauritius21.66
Mayotte21.66Mexico14.99
Micronesia, Federated States of21.66Mongolia21.66
Morocco21.66Mozambique21.66
Myanmar (Burma)21.66Nauru21.66
Nepal21.66New Zealand12.55
Nicaragua21.66Niger21.66
Nigeria21.66North Macedonia21.66
Oman17.49Pakistan21.66
Palau21.66Panama21.66
Papua New Guinea21.66Paraguay21.66
Peru21.66Philippines15.83
Puerto Rico21.66Qatar17.49
Réunion17.49
Rwanda21.66Saint Kitts and Nevis21.66
Saint Lucia21.66Saint Vincent and the Grenadines21.66
Samoa21.66Sao Tome and Principe21.66
Saudi Arabia17.49Senegal21.66
Seychelles21.66Singapore15.83
Solomon Islands21.66South Africa17.49
Sri Lanka21.66Suriname21.66
Taiwan15.83Tajikistan21.66
Tanzania21.66Thailand15.83
The Bahamas21.66The Gambia21.66
Togo21.66Tonga21.66
Trinidad and Tobago21.66Tunisia21.66
Tuvalu21.66Uganda21.66
United Arab Emirates15.83United States8.33
Uruguay21.66Uzbekistan21.66
Vanuatu21.66Venezuela21.66
Vietnam15.83Zambia21.66
Zimbabwe21.66 
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Click and Collect

You can get your order delivered to one of our participating stores/branches within the UK. Once your order has been delivered to your chosen store, you'll get an email confirming it's ready to be picked up, this email will also contain your unique delivery code which is required for collecting your parcel. Your parcel will take Three (3) to seven (7) working days  to be delivered to your chosen store for only £6.99


You will receive a £20 voucher to spend in-store if your order is above £400 (excluding the delivery charges) when you collect your order from your nominated store.

Your parcel can only be collected within your chosen stores opening hours. Please ensure you have your order number, unique delivery code (from your order collection email) and a form of ID, if you don't have all three, you will not be able to collect your order.

Acceptable forms of ID are:
• Cheque Guarantee / Credit / Debit Card
• Bank / Building Society Book
• Valid Passport
• Cheque Book
• Drivers Licence
• Utility Bill

For under 18s:
• National Insurance Card
• Medical Card
• Savings Book

Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

You have up to 10 days to collect your parcel from your chosen store. You will be reminded three times within this period to pick up your parcel. If you fail to pick up your parcel within this period, it will be returned to the warehouse, a refund will be processed within 14 days of your parcel being received by the warehouse.

 

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Where is my order?

If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in? They will try up to 3 times.

Click & Collect deliveries take three (3) to seven (7) days

Standard Delivery takes three (3) to seven (7) days

Next Day Delivery for the next day if you order before 9pm (excludes Public / Bank holidays).

You can track your order with the unique tracking number you got in our dispatch email. If you can't find this email, you can get the tracking reference number in your order history.


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Webchat

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Email

We might take a day or two to answer your email.

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Facebook

Message us on Facebook. We will reply as soon as possible.

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Tracking delivery

In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email.

Click & Collect deliveries take three (3) to seven (7) days

Standard Delivery takes three (3) to seven (7) days

Next Day Delivery will be delivered the next day if you order before 9pm (excludes Public / Bank holidays). 

You can also find that tracking reference number in your order history, to track the progress of your shipment.

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Can I track my delivery overseas?

We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of your tracking reference.

Please use that tracking reference to keep tabs on the progress of your delivery.

Our international couriers deliver Monday to Friday.


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Why is my order late?

Depending on what delivery option you selected your order might still be out for delivery.

Click & Collect - delivery to your chosen store, three (3) to seven (7) days.

Standard Delivery - three (3) to seven (7) days.

Next Day Delivery - next day if you place your order before 9pm and receive your order the very next day (excludes Public / Bank Holidays). 

You can also check the status of your order using your tracking number we sent you in the confirmation email.  

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Webchat

Our Webchat is here to assist you.

Start chat
Email

We might take a day or two to answer your email.

Send email
Facebook

Message us on Facebook. We will reply as soon as possible.

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Customs charges and import duties

If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.

We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.

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Why has my order/item returned to sender?

Our delivery partners will attempt to deliver your order three times. 

Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.

Occasionally, an order gets damaged in transit and can't be delivered.

You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.

If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us. 

Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. 

If you require the items, we would ask you to place a new order.

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Webchat

Our Webchat is here to assist you.

Start chat
Email

We might take a day or two to answer your email.

Send email
Facebook

Message us on Facebook. We will reply as soon as possible.

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My parcel shows as delivered, but I've not received it

Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour.

Please check around the outside of your property, the parcel may have been left in a safe place. It's also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left.

We would also ask that you check with your neighbours as the driver may have left the parcel with them.

If you still need some help after checking the above, please contact Customer Services as we'll be happy to help you. 

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Recommended
Webchat

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Click & Collect voucher

As a thank you for using our Click & Collect delivery service, and if your order value is £400 or more (excluding delivery) you will receive a £20 voucher to spend in store when you collect your parcel from the store.

You'll be given your voucher by our store staff when you collect your parcel.

The Click & Collect voucher has an expiry date of 2 years and can only be used in store.

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Return Online - UK

 

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Return Online - Non UK

Return your online order in a few easy steps. You have 28 days to return your order from the date it's delivered. Exclusions apply, please see our Returns Policy below for more details.

If your item is faulty, incorrect or exceeds 10kg in weight, please contact our Customer Service team ahead of making a return.

If you've had items delivered to you from Adidas or Reebok, these should be returned directly to the supplier. A pre-paid returns label will be included in your order, please repackage your items and return them using this label. If the label is missing, please contact our Customer Services team. These items cannot be returned to store.

Unfortunately, we are unable to accept returns of online orders in stores, including click & collect orders.

  • Securely repack your items.

  • Login to our returns portal using your order number and email address. Select your preferred tracked returns service. We have print at home, paperless and collection options available.

  • You’ll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.

  • Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.

Good to know...

  • By choosing a paid service through our returns portal you will be provided with a tracked return service back to our warehouse.
  • Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.
  • If you are using your own method of return, you may be liable for import VAT (normally applied to goods over £15) and pay a customs duty charge (if your order value is over £135) where applicable.

RETURNS POLICY OVERVIEW

  • Items must not be used, worn or washed
  • Items must be in original packaging and all tags attached
  • Personalised items will not be accepted unless the text is incorrect, or the item is faulty
  • Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
  • Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned
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Return – Bought in store

To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase.

If your item is faulty, we will provide a full refund. Please provide a valid proof of purchase.

Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.


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Can I return more than one order in the same parcel?

Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.

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How will I receive a refund?

We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.

Any refunds will be refunded to the same payment method you used when you placed the order.

If your order was paid part or in full by a gift card, the refund will be issued as a gift card or evoucher up to the value of the gift card you used.


We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.

Any refunds will be refunded to the same payment method you used when you placed the order.

If your order was paid part or in full by a gift card, the refund will be issued as a gift card or evoucher up to the value of the gift card you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods used.


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When will I receive a refund?

We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks' processes.

At certain times of the year, such as Christmas and public holidays, the processing time may be longer.

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Webchat

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Email

We might take a day or two to answer your email.

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I can't see a refund on my bank statement

Please allow 7 days for the refund to appear in your bank account.

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RETURNS - BOUGHT FROM A BRAND PARTNER

If you’ve had items delivered to you from one of our brand partners, please see additional information below on how to return those items.

Returns policy overview

  • Returns will be eligible for refund only, no exchanges are available for these items
  • Items must not be used, worn or washed
  • Items must be in original packaging and all tags attached
  • Personalised items will not be accepted unless text is incorrect, or the item is faulty
  • Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
  • Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned
BRAND PARTNERRETURNS INSTRUCTION
The Ace Supply Co.Please return items to the following address:
Warehouse,
Unit A3/4 Southmoor Industrial Estate,
Southmoor Road,
Wythenshawe,
Manchester,
M23 9XD
A Mir and CoReturns must be made in original packaging.
Please return items to the following address:
Amir, Amir house,
Taylors Lane,
Oldbury,
B69 2BN
Activity SuperstorePlease contact our Customer Services team to arrange a return
Agent Provocateur
Returns can only be made for a faulty product.

In order to make a return, please first reach out to the House of Fraser Customer Service team including any images of faults in order to obtain a Returns Number, which is to be included on the returns note.

Alan Symonds and Company LtdPlease return items to the following address:
Alan Symonds & Company Ltd,
Westminster House,
Bakewell Road,
Orton Southgate,
Peterborough,
PE2 6WA
Arora Design LimitedPlease return items to the following address:
Arora Design LTD,
Buccleuch Mills,
Langholm,
Dumfriesshire,
DG13 0
Aspire FurniturePlease contact our Customer Services team to arrange a return
Aye Do LtdPlease return items to the following address:
13 Murieston Green,
Murieston,
Livingston,
EH54 9EQ
Baltic Pine / Comfy LivingPlease contact our Customer Services team to arrange a return
Birlea Furniture LimitedPlease contact our Customer Services team to arrange a return
BoxerPlease return items to the following address:
Boxer Gifts,
Swinnow Lane,
Leeds
LS13 4BS
Browns ConfectionaryItems are non-returnable as they are perishable, if an item is damaged or lost, refund or replacement can be arranged by contacting Customer Services.
Bunty Pet Products LtdPlease return items to the following address:
Unit 1,
St Mary's Industrial Park,
Talbot Road,
Newton,
Hyde,
SK14 4HN
CraghoppersReturn using our portal HERE
Dare 2bReturn using our portal HERE
Crafters CompanionPlease return items to the following address:
Crafters Companion,
St Cuthbert's Way,
Aycliffe Business Park,
Newton Aycliffe,
DL5 6XW
Create Your World LtdPlease return items to the following address:
Create Your World Ltd,
Units 4-6 Deneside Business Park,
Wolsingham,
Bishop Auckland
Co Durham
DL13 3BF
Croydex LimitedPlease return items to the following address:
Croydex,
Central Way,
Andover,
Hampshire,
SP10 5AW
Designer Travel Goods
Return using our portal HERE
Dezac LtdPlease contact our Customer Services team to arrange a return
Digitek Trading LtdPlease contact our Customer Services team to arrange a return
Downland Bedding Co Ltd

Please return items to the following address:
Downland Bedding Co. Ltd,
23 Blackstock Street,
Liverpool,
L3 6ER

Dreams 'n' DrapesPlease return items to the following address:
JRS Online Returns,
Unit 1-2 Cleggs Lane Industrial Site,
Ravenscraig Road,
Little Hulton,
Manchester,
M38 9PU
Extra UKPlease return items to the following address:
Extra UK,
Domino House,
Morris Close,
Park Farm Ind Est,
Wellingborough,
NN8 6XF
Esselle Retail LimitedPlease return items to the following address:
Arthouse c/o Sambro International,
Hardys Gate,
Dumers Lane,
Bury,
BL9 9UE
Firelog LimitedPlease return items to the following address:
Returns Dept at House of Fraser,
Willowtree Marina,
West Quay Drive,
Hayes,
Middlesex,
UB4 9TA
Fizz CreationsPlease return items to the following address:
Fizz Creations,
6 Commerce Way,
Lancing,
BN15 8TA
Gablemere Ltd
Please contact our Customer Services team to arrange a return
GAMEPlease return items to the following address:
Returns Department - Game Retail Limited
Unity House, Telford Road,
Basingstoke,
Hampshire,
RG21 6YJ
Gardeco LtdPlease return items to the following address:
Gardeco Warehouse,
Units 7 & 8,
Gemini Business Park,
Stourport Road,
Kidderminster,
DY11 7QL
Get The LabelPlease return items to the following address:
Returns department,
GET THE LABEL,
22 Leacroft Road,
Birchwood,
Warrington,
WA3 6PJ
Gem Order LimitedPlease return items to the following address:
Gem Order Limited,
5B The Courtyard,
Reddicap Trading Estate,
Sutton Coldfield,
Birmingham,
B75 7BU
GFW LtdPlease contact our Customer Services team to arrange a return
Graham and BrownPlease return items to the following address:
Shuttleworth Mead Distribution Centre,
Unit 7,
Padiham,
Lancashire,
BB12 7NG
Greenside PackagingPlease contact our Customer Services team to arrange a return
GulPlease return items to the following address:
Gul Watersports Ltd.,
Stadium House,
Aspen Way,
Yalberton Industrial Estate,
Paignton,
Devon,
TQ4 7QR
High Street TV
Please return items to the following address:
High Street TV Corby,
PO Box 7903,
Corby,
NN17 9HY
Home CurtainsPlease return items as they were received, in original packaging.
Please return items to the following address:
Home Curtains,
Stoney Street,
Sutton in Ashfield,
Nottingham,
NG17 4GH
IGSM LtdPlease return items to the following address:
1 Dewar Court,
Astmoor,
Runcorn,
WA71PT
International Bullion And Metal BrokersReturns will be eligible for refund only, no exchanges are available for this product.
Unless faulty or damaged, pierced jewelry cannot be returned for hygiene reasons.
Please return items to the following address:
PO BOX 64378,
LONDON,
EC1NP 1NE
I-RidePlease return items to the following address:
Swallow Enterprise Park,
Diamond Drive,
Lower Dicker,
East Sussex,
BN27 4EL
Kipfold LimitedPlease return items to the following address:
Kipfold Ltd,
Cheetwood House,
Cheetwood Road,
Manchester,
M8 8AQ
Lassic LtdPlease contact our Customer Services team to arrange a return
LevitexPlease return items to the following address:
Greenheys,
Pencroft Way,
Manchester,
M15 6JJ
Lloyd Pascal and Company Limited
Please return items to the following address:
Lloyd Pascal,
Elan House,
Park Lane,
Castle Vale,
Birmingham,
B35 6LJ
Lucky Dip LtdPlease return items to the following address:
Lucky Dip,
Unit 1B Brunt Street,
Mansfield,
Nottinghamshire,
NG18 1AX
Mashco LtdPlease contact our Customer Services team to arrange a return
Meroncourt Europe LimitedPlease return items to the following address:
Meroncourt Europe Limited,
Unit 2A,
Portland Industrial Estate,
Arlesey,
Bedfordshire,
SG15 6SG
MV SportsPlease contact our Customer Services team to arrange a return
Peers HardyPlease return items to the following address:
Peers Hardy UK Ltd,
Customer Services Dept,
Unit 4, Precision House,
Starley Way,
Solihull,
B37 7GN
Pet Brands LimitedPlease return items to the following address:
Pet Brands,
Paramount House,
Gelderd Road,
Birstall,
Batley,
WF17 9QD
Phoenox Textile Limited

Please return items to the following address:
Phoenox Textile Ltd,
Spring Grove Mills,
Clayton West,
Huddersfield,
HD8 9HH

Premier DecorationsPlease return items to the following address:
Premier Decorations Ltd,
Premier House,
Braintree Road,
Ruislip,
Middlesex,
HA4 0EJ
Prestige TouchItems are non-returnable as they are perishable, if an item is damaged or lost, refund or replacement can be arranged by contacting Customer Services.
PortmeirionReturns will be eligible for refund only, no exchanges are available for this product.

If you need to return this item, please return in original condition, within 28 days of purchase (unless faulty) to:

Portmeirion PMGUK Returns,
Trentham Lakes South,

Stanley Matthews Way,
Stoke on Trent, 

Staffordshire,
ST4 8GR

Please note this product cannot be returned in store.

It is important that any returned items, unless faulty, are sent in a fully re-saleable and unused condition. This means in all original packaging and with all labels attached.

Pure ElectricPlease contact our Customer Services team to arrange a return
Rashmian LtdPlease return items to the following address:
Rashmian Ltd,
Unit J Braintree Industrial Estate,
Braintree Road,
Ruislip,
HA4 0EJ
Regatta

Return using our portal HERE

Ricomex UK LtdPlease apply the customer name and order number to the packaging on return. Please retain tracking number and confirm with customer services to prevent delay of return being processed.
Please return items to the following address:
Cardinal C/O Ricomex UK Returns,
26 Sharston Road,
Manchester,
M22 4ZS
Rewards and Gifts LtdTechnology products - We will not accept any returned products with personal information on the item, such as iCloud locked, personal photos or any other personal information (GDPR )
Health & Beauty – we will not accept Fragrance returns if opened or partly used unless there is a problem or fault with the product.
Please return items to the following address:
P1 4&5,
Heywood Distribution Park,
Heywood,
Lancashire,
OL10 2TT
RKWPlease contact our Customer Services team to arrange a return
Robbie ToysReturns must be made unused and still boxed.
Please return items to the following address:
Robbie Toys Ltd,
Unit 1 The Lane,
Manston Business Park,
CT12 5EZ
Rock LuggagePlease return items to the following address:
24 Wadsworth Road,
Greenford,
Middlesex,
UB6 7JD
RockportPlease return items to the following address:
Unit 5 Butterly Avenue,
Questor,
Dartford,
Kent,
DA1 1JG,
United Kingdom
Sabichi Homewares LimitedPlease contact our Customer Services team to arrange a return
S Green & SonsPlease return items to the following address:
20 Commercial Rd,
London,
N18 1TP
Shankar UK LtdPlease return items to the following address:
Shankar UK,
63 Major Street,
Wolverhampton,
WV2 2BL
SnowtimePlease return items to the following address:
Trans-Continental Group Ltd (behind Nutrition Group),
Olympic Way,
Off Clifton Road,
Blackpool,
Lancashire,
FY4 4QE
Sofa.comPlease contact Sofa.com to arrange a return
Spencer GraceFor Zinc products, the manufacturer must be contacted for repairs and replacements of faulty products.
0800 731 0006
info@hy-pro.co.uk
Please return items to the following address:
Spencer Grace,
C/O AM Fright,
Unit 5 MIFT,
Westinghouse Rd,
Trafford Park,
Manchester,
M17 1DY
Spicers Of Hythe LimitedItems are non-returnable as they are perishable, if an item is damaged or lost, refund or replacement can be arranged by contacting Customer Services.
Tyrone TextilesCurtains must be new, unused and not altered and returned with original packaging. Any curtains with pencil pleat heading the tape must not be pulled otherwise they cannot be accepted for a refund.
Please return items to the following address:
30-31 Riverwalk Business Park,
Riverwalk Road,
Enfield,
EN3 7QN
Valbonne LingerieReturns are only accepted if unworn and in original packaging.
Please return items to the following address:
54/56 Stocks Street,
Cheetham Hill,
Manchester,
M8 8QJ
VeloBrands
Please return items to the following address:
VeloBrands Ltd,
Copplestone Mills,
Copplestone,
Devon,
EX17 5NF
Virgin Experience DaysFor items purchased online please contact Customer Services stating your intent to cancel your voucher, including your Order Number starting HOF as well as your 8-digit VED Voucher Serial Number starting C. You can find your Order Number on your HOF order confirmation email and your VED Voucher Serial number on your physical voucher or your digital e-voucher sent to your email address.
Welcome Furniture LimitedPlease contact our Customer Services team to arrange a return
Weybury Hildreth LimitedPlease reach out to our Customer Services team regarding faulty returns. Otherwise, please return items to the following address:
Weybury Hildreth,
Bay 1,
Building 47,
Second Avenue,
The Pensnett Estate,
Kingswinford,
West Midlands,
DY6 7UZ
YouGardenPlease contact our Customer Services team to arrange a return
ZyroFisherPlease return items to the following address:
ZyroFisher,
Roundhouse Road,
Faverdale Industrial Estate,
Darlington,
DL3 0UR
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View our Store Finder to find all our stores in your area.

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If you want to let us know about a recent visit to one of our stores please get in touch.

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