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Returns & Refunds
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Brand Partner Returns
Brand Partner ReturnsI need to return my order or item bought from a brand partner
Please check your email confirmation to see if your item was delivered from one of our brand partners, their details will show under the product details and will look a bit like this:
Returns policy overview
- Returns will be eligible for refund only, no exchanges are available for these items
- Items must not be used, worn or washed
- Items must be in original packaging and all tags attached
- Personalised items will not be accepted unless text is incorrect, or the item is faulty
- Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
- Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned.
- Please note, postage will be payable. We do not offer a free returns service for unwanted items.
BRAND PARTNER RETURNS INSTRUCTION The Ace Supply Co. Please return items to the following address:
Warehouse,
Unit A3/4 Southmoor Industrial Estate,
Southmoor Road,
Wythenshawe,
Manchester,
M23 9XDA Mir and Co Returns must be made in original packaging.
Please return items to the following address:
Amir, Amir house,
Taylors Lane,
Oldbury,
B69 2BNActivity Superstore Please contact our Customer Service team to arrange a return Agent Provocateur Returns can only be made for a faulty product. In order to make a return, please first reach out to the House of Fraser Customer Service team including any images of faults in order to obtain a Returns Number, which is to be included on the returns note.
Alan Symonds and Company Ltd Please return items to the following address:
Alan Symonds & Company Ltd,
Westminster House,
Bakewell Road,
Orton Southgate,
Peterborough,
PE2 6WAArora Design Limited Please return items to the following address:
Arora Design LTD,
Buccleuch Mills,
Langholm,
Dumfriesshire,
DG13 0Aspire Furniture Please contact our Customer Service team to arrange a return Aye Do Ltd Please return items to the following address:
13 Murieston Green,
Murieston,
Livingston,
EH54 9EQBabymore Ltd Please return items to the following address:
Unit C2,
Zenith Industrial Estate,
Paycocke Road,
Basildon,
Essex,
SS14 3DWBaltic Pine / Comfy Living Please contact our Customer Service team to arrange a return Birlea Furniture Limited Please contact our Customer Service team to arrange a return Bluestem Group Ltd Please return items to the following address:
38 Bluestem Road,
Ransomes Industrial Estate,
Ipswich,
IP3 9RRBoxer Please return items to the following address:
Boxer Gifts,
Swinnow Lane,
Leeds
LS13 4BSBrakeburn Please return items to the following address:
Jackson Distribution Ltd,
Main Warehouse,
1 Willis Way,
Poole,
BH15 3SSBrowns Confectionary Items are non-returnable as they are perishable, if an item is damaged or lost, refund or replacement can be arranged by contacting Customer Service. Bunty Pet Products Ltd Please return items to the following address:
Unit 1,
St Mary's Industrial Park,
Talbot Road,
Newton,
Hyde,
SK14 4HNCharles Bentley Please return items to the following address:
Factory Outlet,
Charles Bentley and Son Ltd,
North Road,
Loughborough,
LE11 1QJCraghoppers Return using our portal Dare 2b Return using our portal Crafters Companion Please return items to the following address:
Crafters Companion,
St Cuthbert's Way,
Aycliffe Business Park,
Newton Aycliffe,
DL5 6XWCreate Your World Ltd Please return items to the following address:
Create Your World Ltd,
Units 4-6 Deneside Business Park,
Wolsingham,
Bishop Auckland
Co Durham
DL13 3BFCroydex Limited Please return items to the following address:
Croydex,
Central Way,
Andover,
Hampshire,
SP10 5AWDesigner Travel Goods Return using our portal Dezac Ltd Please contact our Customer Service team to arrange a return Digitek Trading Ltd Please contact our Customer Service team to arrange a return Downland Bedding Co Ltd Please return items to the following address:
Downland Bedding Co. Ltd,
23 Blackstock Street,
Liverpool,
L3 6ERDreams 'n' Drapes Please return items to the following address:
JRS Online Returns,
Unit 1-2 Cleggs Lane Industrial Site,
Ravenscraig Road,
Little Hulton,
Manchester,
M38 9PUEndura Please return items to the following address:
Endura Ltd,
3 Starlaw Park,
Livingston,
EH4 8SFExtra UK Please return items to the following address:
Extra UK,
Domino House,
Morris Close,
Park Farm Ind Est,
Wellingborough,
NN8 6XFEskuta Limited Please return items to the following address:
Unit 5,
Bermuda Innovation Centre,
St. Davids Way,
Nuneaton,
CV10 7SDEsselle Retail Limited Please return items to the following address:
Arthouse c/o Sambro International,
Hardys Gate,
Dumers Lane,
Bury,
BL9 9UEFirelog Limited Please return items to the following address:
Returns Dept at House of Fraser,
Willowtree Marina,
West Quay Drive,
Hayes,
Middlesex,
UB4 9TAFizz Creations Please return items to the following address:
Fizz Creations,
6 Commerce Way,
Lancing,
BN15 8TAGablemere Ltd Please contact our Customer Service team to arrange a return GAME Please return items to the following address:
Returns Department - Game Retail Limited
Unity House, Telford Road,
Basingstoke,
Hampshire,
RG21 6YJGardeco Ltd Please return items to the following address:
Gardeco Warehouse,
Units 7 & 8,
Gemini Business Park,
Stourport Road,
Kidderminster,
DY11 7QLGardiner Bro's Please return items to the following address:
Gardiner Bros & Co,
Unit 4,
St Modwen Park
Quedgeley
Gloucester
GL10 3EZGet The Label Please return items to the following address:
Returns department,
GET THE LABEL,
22 Leacroft Road,
Birchwood,
Warrington,
WA3 6PJGem Order Limited Please return items to the following address:
Gem Order Limited,
5B The Courtyard,
Reddicap Trading Estate,
Sutton Coldfield,
Birmingham,
B75 7BUGFW Ltd Please contact our Customer Service team to arrange a return Graham and Brown Please return items to the following address:
Shuttleworth Mead Distribution Centre,
Unit 7,
Padiham,
Lancashire,
BB12 7NGGreenside Packaging Please contact our Customer Service team to arrange a return Gul Please return items to the following address:
Gul Watersports Ltd.,
Stadium House,
Aspen Way,
Yalberton Industrial Estate,
Paignton,
Devon,
TQ4 7QRHigh Street TV Please return items to the following address:
High Street TV Corby,
PO Box 7903,
Corby,
NN17 9HYHome Curtains Please return items as they were received, in original packaging.
Please return items to the following address:
Home Curtains,
Stoney Street,
Sutton in Ashfield,
Nottingham,
NG17 4GHIGSM Ltd Please return items to the following address:
1 Dewar Court,
Astmoor,
Runcorn,
WA71PTInternational Bullion And Metal Brokers Returns will be eligible for refund only, no exchanges are available for this product.
Unless faulty or damaged, pierced jewelry cannot be returned for hygiene reasons.
Please return items to the following address:
PO BOX 64378,
LONDON,
EC1NP 1NEI-Ride Please return items to the following address:
Swallow Enterprise Park,
Diamond Drive,
Lower Dicker,
East Sussex,
BN27 4ELJon Richard Earrings cannot be returned for hygiene reasons. All hair items have a tamper label, if this is removed, the goods cannot be returned.
Please return items to the following address:
Jon Richard,
TIlson Road,
Manchester,
M23 9GFJVL If Items are damaged beyond repair, we would ask for 2x Images of the Damaged Item and 1x Image of the Packaging.
If this clearly showed it was damaged in transit from the package received.
Please return items to the following address:
JVL - Goods In,
Orchard Business Park,
Mytholmroyd,
HX7 5HZKandy Toys Please return items to the following address:
Kandy Toys (Returns),
Hit Barton Business Park,
Sidmouth Road,
Exeter,
Devon,
EX5 1DRKipfold Limited Please return items to the following address:
Kipfold Ltd,
Cheetwood House,
Cheetwood Road,
Manchester,
M8 8AQLassic Ltd Please contact our Customer Service team to arrange a return Levitex Please return items to the following address:
Greenheys,
Pencroft Way,
Manchester,
M15 6JJLiving and Home Please return items to the following address:
Wenrit Global LTD,
Unit 1-3 Montague House,
Matthews Street,
Manchester,
M12 5BBLloyd Pascal and Company Limited Please return items to the following address:
Lloyd Pascal,
Elan House,
Park Lane,
Castle Vale,
Birmingham,
B35 6LJLucky Dip Ltd Please return items to the following address:
Lucky Dip,
Unit 1B Brunt Street,
Mansfield,
Nottinghamshire,
NG18 1AXMashco Ltd Please contact our Customer Service team to arrange a return Meroncourt Europe Limited Please return items to the following address:
Meroncourt Europe Limited,
Unit 2A,
Portland Industrial Estate,
Arlesey,
Bedfordshire,
SG15 6SGMeyer (UK) Ltd Please return items to the following address:
Meyer Group Limited,
Wirral International Business Park,
Riverview Road,
Bromborough,
Wirral,
CH62 3RHModrec International Ltd Please return items to the following address:
Modrec International Ltd c/o Fergusons Transport Ltd,
Barmston Lane,
Pattison Industrial Estate,
Washington,
Tyne & Wear,
NE38 8QTMV Sports Please contact our Customer Service team to arrange a return NUDEA Please return items to the following address:
Nudea Studio,
Manor House,
Church Road,
Little Marlow,
Buckinghamshire,
SL7 3RZPeers Hardy Please return items to the following address:
Peers Hardy UK Ltd,
Customer Service Dept,
Unit 4, Precision House,
Starley Way,
Solihull,
B37 7GNPet Brands Limited Please return items to the following address:
Pet Brands,
Paramount House,
Gelderd Road,
Birstall,
Batley,
WF17 9QDPhoenox Textile Limited Please return items to the following address:
Phoenox Textile Ltd,
Spring Grove Mills,
Clayton West,
Huddersfield,
HD8 9HHPlum Play Please return items to the following address:
Plum Products Ltd,
Middle Street,
The Cliff,
Ingham,
Lincoln,
LN1 2YQPremier Decorations Please return items to the following address:
Premier Decorations Ltd,
Premier House,
Braintree Road,
Ruislip,
Middlesex,
HA4 0EJPrestige Touch Items are non-returnable as they are perishable, if an item is damaged or lost, refund or replacement can be arranged by contacting Customer Service. Portmeirion Returns will be eligible for refund only, no exchanges are available for this product. If you need to return this item, please return in original condition, within 28 days of purchase (unless faulty) to:
Portmeirion PMGUK Returns,
Trentham Lakes South,Stanley Matthews Way,
Stoke on Trent,Staffordshire,
ST4 8GRPlease note this product cannot be returned in store.
It is important that any returned items, unless faulty, are sent in a fully re-saleable and unused condition. This means in all original packaging and with all labels attached.
Pure Electric Please contact our Customer Service team to arrange a return Rashmian Ltd Please return items to the following address:
Rashmian Ltd,
Unit J Braintree Industrial Estate,
Braintree Road,
Ruislip,
HA4 0EJRegatta Ricomex UK Ltd Please apply the customer name and order number to the packaging on return. Please retain tracking number and confirm with customer service to prevent delay of return being processed.
Please return items to the following address:
Cardinal C/O Ricomex UK Returns,
26 Sharston Road,
Manchester,
M22 4ZSRiva Home Ltd Please return items to the following address:
Riva Paoletti Ltd Riva Home,
Coal Road,
Leeds,
LS14 1PSRewards and Gifts Ltd Technology products - We will not accept any returned products with personal information on the item, such as iCloud locked, personal photos or any other personal information (GDPR )
Health & Beauty – we will not accept Fragrance returns if opened or partly used unless there is a problem or fault with the product.
Please return items to the following address:
P1 4&5,
Heywood Distribution Park,
Heywood,
Lancashire,
OL10 2TTRKW Please contact our Customer Service team to arrange a return Robbie Toys Returns must be made unused and still boxed.
Please return items to the following address:
Robbie Toys Ltd,
Unit 1 The Lane,
Manston Business Park,
CT12 5EZRock Luggage Please return items to the following address:
24 Wadsworth Road,
Greenford,
Middlesex,
UB6 7JDRockport Please return items to the following address:
Unit 5 Butterly Avenue,
Questor,
Dartford,
Kent,
DA1 1JG,
United KingdomSabichi Homewares Limited Please contact our Customer Service team to arrange a return S Green & Sons Please return items to the following address:
20 Commercial Rd,
London,
N18 1TPSecond Chance Ltd Please return items to the following address:
Units 1-4 Pipers Court,
Amy Johnson Way,
Blackpool,
FY4 2RTShankar UK Ltd Please return items to the following address:
Shankar UK,
63 Major Street,
Wolverhampton,
WV2 2BLShire Garden Buildings Returns can only be accepted for goods that remain in their original, unused condition such a unassembled, and not treated by the customer. Returns must be requested within 14 days and be able to be collected from the front of the delivery address.
Please return items to the following address:
Shire,
Brigstock Road,
Wisbech,
Cambs,
PE13 3JJSnowtime Please return items to the following address:
Trans-Continental Group Ltd (behind Nutrition Group),
Olympic Way,
Off Clifton Road,
Blackpool,
Lancashire,
FY4 4QESofa.com Please contact Sofa.com to arrange a return Spencer Grace For Zinc products, the manufacturer must be contacted for repairs and replacements of faulty products.
0800 731 0006
info@hy-pro.co.uk
Please return items to the following address:
Spencer Grace,
C/O AM Fright,
Unit 5 MIFT,
Westinghouse Rd,
Trafford Park,
Manchester,
M17 1DYSpicers Of Hythe Limited Items are non-returnable as they are perishable, if an item is damaged or lost, refund or replacement can be arranged by contacting Customer Service. Threadbare For hygiene purposes we cannot accept returns of underwear, all swimwear must have their hygiene strip attached.
Please return items to the following address:
Dimensions,
1 Glenburn Road,
East Kilbride,
G74 5BATurner Bianca PLC Please return items to the following address:
Turner Bianca,
Bell Mill,
Claremont Street,
Oldham,
OL8 3EJTyrone Textiles Curtains must be new, unused and not altered and returned with original packaging. Any curtains with pencil pleat heading the tape must not be pulled otherwise they cannot be accepted for a refund.
Please return items to the following address:
30-31 Riverwalk Business Park,
Riverwalk Road,
Enfield,
EN3 7QNValbonne Lingerie Returns are only accepted if unworn and in original packaging.
Please return items to the following address:
54/56 Stocks Street,
Cheetham Hill,
Manchester,
M8 8QJVeloBrands Please return items to the following address:
VeloBrands Ltd,
Copplestone Mills,
Copplestone,
Devon,
EX17 5NFVantona Home LTD Please return items to the following address:
Unit 8a,
Newby Road,
Hazel Grove,
Stockport,
SK7 5DAVirgin Experience Days For items purchased online please contact Customer Service stating your intent to cancel your voucher, including your Order Number starting HOF as well as your 8-digit VED Voucher Serial Number starting C. You can find your Order Number on your HOF order confirmation email and your VED Voucher Serial number on your physical voucher or your digital e-voucher sent to your email address. WeeRide UK Please return items to the following address:
WeeRide Returns,
Silver X Group,
Unit 2 & 3 Hamilton Road,
Sutton in Ashfield,
NG17 5LDWelcome Furniture Limited Please contact our Customer Service team to arrange a return Weybury Hildreth Limited Please reach out to our Customer Service team regarding faulty returns. Otherwise, please return items to the following address:
Weybury Hildreth,
Bay 1,
Building 47,
Second Avenue,
The Pensnett Estate,
Kingswinford,
West Midlands,
DY6 7UZYouGarden Please contact our Customer Service team to arrange a return ZyroFisher Please return items to the following address:
ZyroFisher,
Roundhouse Road,
Faverdale Industrial Estate,
Darlington,
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Brand Partner Returns