| You have 28 days to return your item |
You will need to pay for the returns postage | Once returned, allow 14 days to be refunded |
|
Items shipped by a Brand Partner will look like this on your emails: |
What is a Brand Partner?
Some items sold on our website are shipped directly from one of our Brand Partners. In case of returns, it's important you send Brand Partner items to the correct address, so that they can be checked and refunded for you.
How to return a Brand Partner order
| 1 | Identify the name of the Brand Partner by checking your emails to identify who shipped that item (if it doesn’t name a brand partner alongside the product, it was likely shipped directly from us) |
| 2 | Find your specific Brand Partner from the list below. This will give you an overview of how returns work, for that supplier. |
| 3 | Follow the instructions to arrange your return where this is possible. |
Other important information related to returns
- If there is an issue or imperfection with the item received, please contact the Customer Service team for help, providing full and clear details of the issue.
- For items that do not fit, or other 'change of mind' scenarios, you will need to cover the return cost. Our Customer Service team will not be able to offer a free return service for you.
- Orders placed online cannot be returned to stores. This also applies to orders where you chose a 'click and collect' delivery option.
- Returns are processed on a per-order basis, so if you are trying to return multiple orders, please return them separately to avoid issues or delays with processing.
- All returns are inspected upon receipt. Our team can reject and return a product if it is identified that the product has been abused.
- Personalised items will not be accepted unless the text is incorrect, or the item is faulty.
- Underwear, swimwear, and pierced jewellery cannot be returned for hygiene reasons.
- Items with deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned.
Select a Brand Partner:
Ace Supply Co
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Warehouse,
Unit A3/4 Southmoor,
Industrial Estate,
Southmoor Road,
Wythenshawe,
Manchester, M23 9XD
Arora Design
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Arora Design LTD,
Buccleuch Mills,
Langholm,
Dumfriesshire, DG13 0EB
Aye Do
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
13 Murieston Green,
Murieston,
Livingston, EH54 9EQ
Bio-Synergy
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Bio-Synergy Ltd,
469 Finchley Road,
London, NW3 6HS
Birlea Furniture
Important Information
Items must be re-packed in the original packaging
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Birlea Furniture Ltd,
Unit 6A-1 West Meadow Rise,
Derby, DE74 2HL
Boxer
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Boxer Gifts,
Swinnow Lane,
Leeds, LS13 4BS
Bunty Pet Products
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Unit 1 St Mary's Industrial Park,
Talbot Road,
Newton,
Hyde, SK14 4HN
Crafters Companion
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Crafters Companion,
St Cuthbert’s Way,
Aycliffe Business Park,
Newton Aycliffe. DL5 6XW
Create Your World
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Create Your World Ltd,
Units 4-6 Deneside Business Park,
Wolsingham,
Bishop Auckland,
Co Durham, DL13 3BF
Dezac
Important Information
Refunds will be issued for returned items only and will exclude the original postage & return shipping costs
Returns Instructions
Pack securely and send via tracked mail
Returns Address
The Dezac Group Ltd,
Returns Department,
Longhope Business Park,
Monmouth Road,
Longhope , GL17 0QG,
Digitek Trading
Important Information
A returns form is required to be completed (in package)
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Digitek Trading Ltd,
(S001 Returns),
Unit 3 Rinus Business Park,
Darwen,
Lancashire, BB3 2QX
Dimension 6 Fitness
Important Information
Items must be returned in original packaging and with tags attached
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Nike Strength - PDS Direct,
Halfords Lane Units 1-7,
West Midlands, B71 4LF
Downland Bedding
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Downland Bedding Co. Ltd,
23 Blackstock Street,
Liverpool, L3 6ER
Dreams 'n' Drapes
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
JRS Online Returns,
Unit 1-2 Cleggs Lane,
Industrial Site,
Ravenscraig Road,
Little Hulton,
Manchester M38 9PU
Endura
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Endura Ltd,
3 Starlaw Park,
Livingston, EH54 8SF
Eskuta
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Unit 5 Bermuda Innovation Centre,
St Davids Way,
Nuneaton, CV107SD
Gablemere
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Gablemere Ltd,
Unit 15 / 16 Finepoint Way,
Kidderminster,
Worcs, DY11 7FB
Gardiner Bros & Co
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Gardiner Bros & Co Unit 4,
St Modwen Park,
Quedgeley,
Gloucester, GL10 3EZ
Get the Label
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Returns department,
GET THE LABEL,
22 Leacroft Road,
Birchwood,
Warrington, WA3 6PJ
Grange Communications
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Grange Communications,
22 Great king Street,
Edinburgh, EH36QH
Gul
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Gul Watersports,
Stadium House,
Aspen Way,
Yalberton Industrial Estate,
Paignton,
Devon, TQ4 7QR
Gymkit UK
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
GymKit UK, Unit 1,
130 Station Road,
Whittlesey,
Peterborough, PE7 2EY
Hy-Pro
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Hy-Pro International Ltd,
Unit 3,
Holla Park,
Houghton Regis,
Dunstable, LU5 6TZ
In the Style
Important Information
Underwear or swimwear sold with hygiene strips must be intact upon return
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Heywood,
Charles House,
Pilworth Road,
Heywood, OL10 2TA
J & R Sports
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
SDMP Customer Service,
C/O J & R Sports Limited,
Unit 4 Vesty Business Park,
Vesty Road,
Aintree,
Merseyside, L30 1NY
Kandy Toys
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
KandyToys (Returns),
Hill Barton Business Park,
Sidmouth Road,
Exeter,
Devon, EX51DR
Kidderminster Footwear
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Kidderminster Footwear,
New Road,
Kidderminster,
Worcestershire, DY10 1AL
Luceco
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Luceco UK Ltd,
Stafford Park 1,
Telford,
Shropshire, TF3 3BD
Mad Group HQ
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
430 Enterprise Way,
Vale Park,
Evesham,
Worcestershire, WR11 1AD
Modrec International
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Modrec International Ltd,
Gateway 2,
Wesley Way.
Benton Square Industrial Estate,
Newcastle Upon Tyne, NE12 9TA
Plum Play
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Plum Products Ltd,
Middle Street,
The Cliff,
Ingham,
Lincoln, LN1 2YQ
Rewards & Gifts
Important Information
Any technology products will not be accepted with personal information, such as iCloud locked, personal photos or any other personal information due to data protection. Health & Beauty items will not be accepted for return if opened or partly used unless faulty
Returns Instructions
Pack securely and send via tracked mail
Returns Address
P1 4&5,
Heywood Distribution Park,
Heywood,
Lancashire, OL10 2TT
Ryder Imports
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Ryder Hub,
The Old Wagon Works,
Mantle Lane,
Coalville, LE67 3DW
Second Chance
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Units 1-4 Pipers Court,
Amy Johnson Way,
Blackpool, FY4 2RT
Sweatband
Important Information
Please contact our Customer Service team for further assistance
Ultimate Home Living
Important Information
Goods to be placed back in plastic bagging or appropriately sealed to prevent any damage in transit.
Returns Instructions
Pack securely and send via tracked mail
Returns Address
Unit 5,
Froxmer Street,
Manchester,
Gorton, M18 8EF
United Wheels
Important Information
Please contact our Customer Service team for further assistance
Unnu
Important Information
Please read the terms before returning items
Returns Instructions
Pack securely and send via tracked mail
Returns Address
UNNU Ltd,
Unit B,
Clifton Down Shopping Centre - Basement,
Alma Vale Road,
Bristol, BS8 2NN
Weeride
Important Information
Please read the terms before returning items.
Returns Instructions
Pack securely and send via tracked mail.
Returns Address
WeeRide Returns,
Silver X Group,
Unit 2 & 3 Hamilton Road,
Sutton in Ashfield, NG17 5LD
Where's That From
Important Information
Please read the terms before returning items.
Returns Instructions
Pack securely and send via tracked mail.
Returns Address
1a Kent Street,
Salford, M7 1UH